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Right of withdrawal

Revocation instruction

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days: the day on which you or a third party other than the carrier designated by you took possession of the last of the goods.

In order to exercise the right of withdrawal, ISDA GmbH Customer Service must have been contacted in advance by e-mail or telephone. This will issue a return number. Those customers who have contacted Customer Service by telephone must then send in a written (postal or e-mail) request for revocation and note the assigned return number again on it.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall repay to you all payments received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have proved that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. The period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. The postage costs cannot be covered for logistical reasons.

They shall be liable for any loss in the value of the goods only if such loss is due to handling of the goods which is not necessary for the examination of their nature, properties and functionality.

Contact details and address


Chamerstrasse 172

6300 Train

Phone: +41 41 748 22 48